Can 22seven staff see your Personal Information?
Is your Personal Information deleted when you close your profile?
Do we ever sell your personal information?
Do we share or sell anonymised, aggregated data?
Can anyone see your personal data in anonymised, aggregated data?
Do we share your data with third-party partners?
Do we encrypt and protect your data?
Is your data deleted if you delete the app from your device?No, you must close your 22seven profile
Do we retain your data for as long as we need it unless you ask us to delete it?
Do we send you communication about 22seven with an option to opt out?
Do we send you push notifications with an option to opt out?
Can you have your name removed from our public forum/message board?
Will we contact you to voluntarily participate in research to improve the service?
You understand and accept that we may monitor and log user activity, and any material contributed by users, for security purposes in order to identify any actual or potential misuse of our Service Channels.
We only collect Personal Information that is reasonably necessary for us to provide the Service to you.
Name, email address and password you provide when you register to use the Service so that we know who you are, can authenticate your use of the Service and are able to contact you about Service related matters.
Your User ID, PIN, Password and any other required authentication information to automatically collect your Account Information from the secure websites and systems of your nominated Product/Service Providers on your behalf. From the time you submit this information to us it is always transferred and stored in encrypted form. It is stored only by Yodlee (our Authorised Aggregation Service Provider) and is only ever used to collect your account information from your nominated Product/Service Providers on your behalf to be used in the Service. Your Security Credentials are never disclosed to any other third party and at no time can employees of 22seven or Yodlee access them
Balances, transactions, debit orders, credit score, tax calculations, cover values, beneficiary details, trading margin, trading positions, asset & fund allocations and other account-specific details that Yodlee’s automated aggregation service collects from your Product/Service Providers on your behalf or that you provide directly to the 22seven Service via the Website or Mobile Applications. You will have full access to this information via the Service. You will also have access to the information and insights our automated algorithms derive from your Account Information. We only store the last four-digits of account and credit card numbers when received as Account Information.
Bank account, credit card or other payment details you provide or may have provided. This information is handled separately from your Account Information and is disclosed to our authorised billing service providers during the collection process and is only used for this purpose.
Information we collect when we receive correspondence from you via email, social media, mobile text messages and phone calls. This includes your sender information, the content of the message and the metadata pertaining to the message. We use this information to communicate with you and to improve the Service.
Your name (as provided at registration) as well as the messages you post on our public forum/message board. This information is visible to all users and will remain as such even if you terminate your use of the Service.
Your IP address, type, version and language of Internet browser, operating system and version, type of device, screen resolution, referring and exit web pages. We use your IP address to understand the geographic makeup of our customer base and to assist with the identification of potential unauthorised access. We use the rest of this information to optimise the usability of the Service on your access device. We may also compile aggregate information to analyse usage patterns and make improvements to our Service.
Copies of your identity documents or utility bills in order for us to verify your identity should you be unable to unlock your account through our standard online verification process.
Upon your request, we may generate standardised financial reports or transaction reports for you to use and share as you choose. You may also change or revoke access to these reports at your sole discretion.
We may require you to provide your cell phone number, date of birth, gender, smoker status, income level, level of education, occupation, occupation activities, residential address, housing details, vehicle details, driver’s license details and other similar details to enable you to take up and/or obtain personalised pricing of financial products.
You may also opt to provide us with information such as your age, employment status, marital status, number of children, residential province & city, geolocation, credit score, financial objectives, savings goals, personal interests and other similar details that we may use to customise the Service for you and provide you with more accurate, personal and contextually relevant insights.
Yes. When you close your profile we delete your Personal Information (including your Security Credentials for your Product/Service Provider websites and your profile information). There may be some information that we are required by South African law to retain.
Yes. We will keep your information for as long as you are an active customer of the Service. We delete your information when you terminate your use of the Service but will retain some Personal Information for so long as we are obliged to do so under South African law. Such information will always be maintained under the same security and privacy controls that are in place for other customers of the Service.
Yes. You are able to correct inaccurate Personal Information via the Service once you have successfully logged in. Alternatively, you may request us to correct inaccurate information via email at firstname.lastname@example.org. We will require that you verify you are in fact the owner of such Personal Information. Once the changes are made we will notify you by email at your nominated email address. If there is any Personal Information not accessible via the Service that you wish to have access to for purposes of correcting. Contact email@example.com
In addition, we may disclose your Personal Information to law enforcement, other government officials, or other third parties as may be necessary in connection with an investigation of fraud, intellectual property infringements, cyber crime, or other activity that is illegal or may expose us or our Authorised Service Providers to legal liability.
We may aggregate and analyse your ‘de-identified’ information (i.e. stripped of all uniquely identifiable attributes and that cannot subsequently be re-identified) with that of other customers and information received from other sources. We will do this to develop market insights, troubleshoot problems, detect and protect against error, fraud and other criminal activity, identify behaviour/usage patterns and improve our Service generally. We may publish or share the insights we develop through this process.
No. We collect and use your Personal Information only to provide the Service to you and as set out in this Policy. Your Personal Information remains exactly that – yours.
Yes. We use a combination of technical, procedural and operational measures to keep your information safe and secure.
Yes, unless you have disabled Cookies in your Internet browser, we will store Cookies on your computer/device when you visit our website. These Cookies (small text files containing a string of characters) enable us to recognise you as a returning visitor, track your usage behaviour, as well as store your user preferences and other information. We do this to remember information so that you will not have to re-enter it during your visit or the next time you visit the Website. Cookies also allow us to provide custom, personalised content and information, monitor the effectiveness of our marketing campaigns and monitor aggregated metrics such as the total number of visitors and pages viewed.
What does aggregated data look like?
During Black Friday, 22seven customers changed their spending behaviour:
Yes. You may opt out of disclosure of your Personal Information. Should you choose to do this and should the opt out be in respect of Personal Information necessary to provide the Service, we may not be able to extend certain features to you and in such circumstances, we will notify you of this. Should you still wish to opt out after such notification you will be entitled to do so or terminate your use of the Service, which will result in the deletion of your Personal Information. We also send you push notifications and alerts which can be switched on off inside the app.
Yes. If you wish to have your name removed from the messages you post to our public forum/message boards please contact us.
Yes, you have the right to contact the Information Regulator for further complaints or enquireies. Their contact details are:
General enquiries: firstname.lastname@example.org